CUSTOMER SERVICES

In this age of ever-increasing customer expectation, customer service has become the new brand differentiator. According to researches 52% of B2C customers stopped buying after a bad customer service interaction.

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Therefore, businesses today must focus more on improving the quality of customer service to match the expectation of their customers. An efficient, prompt, and above par customer service will ensure a satisfied, happy, and loyal client base, and will attract positive referrals. While businesses spend much money on acquiring new customers, they can retain their existing customers at a fraction of the cost. All they need to do is to provide high-quality customer service that caters to their customer’s every need.

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Having an efficient and prompt inbound customer care or customer support is as important as having a great product or service. In absence, you risk losing out on your valuable customers to your competitors. If lately you have been unable to meet the gruelling demands of customer support in-house, why not consider outsourcing inbound customer support to Infinics?

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As a leading BPO service provider, with over years of industry experience, Infinics understands that a modern business requires to go above and beyond with its customer relationship management efforts through efficient customer service that is tailored to suit their needs.

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Why Infinics?

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1. Professional Call Center Agents: Our inbound call center agents have the required experience, skills, knowledge and technical know-how to handle any type of inbound customer support service and technical support.
    

2. Advanced Capabilities: We have advanced reporting and market testing abilities that provide you the needed edge in the domain. Our improved market coverage, quick responses to market conditions, expertise in account management and remote call monitoring features set us above other customer support vendors.
    

3. Rich Experience: At Infinics, we have gained vast experience of over many years in addressing diverse inbound customer support needs of companies across various business verticals that helps us successfully handle almost all possible on-call scenarios.
    

4. 24/7 Support: We can provide your company with 24/7 inbound call center services throughout the year, so you can always be sure that your customers' calls will be answered—even on weekends and holidays.
    

5. Sophisticated Technology: Infinics call centres in India are equipped with the latest data and voice communication systems, supported by a dedicated internet connection, so that we can provide quick and reliable services on a 24/7 basis.
    

6. High Quality Services: We follow a stringent quality assurance (QA) process to ensure unmatched quality in our operations.
    

7. Assured Customer Satisfaction: With our specially trained inbound support agents managing your customer relationships and answering queries on the very first ring, you can be sure of complete customer satisfaction, increased customer loyalty and better customer retention.
   
   
    

If you have any queries and want to know more, feel free to reach our solution expert at             info@infinics.co . We are committed to working as your partners to help you realize your business goals.